Booking Terms & Conditions

Please read these Booking Terms & Conditions carefully before booking a service via https://www.myboogy.in, operated by Euvaan Trading Private Limited (“Euvaan” “we,” or “us”). These terms explain how we facilitate services, what to expect, and what to do in case of any issues.

These terms must be read together with our Website Terms & Conditions and Cancellation Policy. If you do not accept any of these conditions, please do not proceed with your booking.

Summary

MyBoogy India is a service booking platform. We do not directly provide services to customers. Instead, we connect you with independent, self-employed professionals who have registered on our platform.

Our responsibilities include:

Offering service provider options,
Administering bookings via the Platform,
Managing communications between customers and providers,
Supporting customers via our helpdesk.

Please note that MyBoogy India is not responsible for the actual performance of the services delivered by the listed professionals. We do not promote anyone, neither bar someone to practice on the platform.

By agreeing to these Booking Terms & Conditions, you are also agreeing to abide by our Cancellation Policy and any applicable cancellation charges.

1. Booking

Service Area

Our services are currently available only within India.

Eligibility

To book a service through our platform, you must be at least 18 years old.

Booking Process

When registering and placing an order on the website, you will be required to provide:

Full name,
Mobile number,
Email address,
Accurate service location (address).

You are solely responsible for the correctness of this information.

Our platform uses this information to display a relevant list of available service providers based on your location.

2. Login & Authentication

You will log in via an OTP (One-Time Password), which will be sent to your registered mobile number and email address every time you access the platform.

The OTP is valid for 5 minutes.
If the OTP expires, you can request a new one.
Never share your OTP or login details with anyone.

3. Booking Confirmation

Once you place a booking request, you will receive confirmation via:

Email
WhatsApp message or push notification
Booking should reflect on the app in your profile

Simultaneously, the selected service provider will be notified of the assigned job.

4. Benefits

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5. Cancellations

Please refer to our detailed MyBoogy India Cancellation Policy for procedures and applicable terms.

6. Communication Protocol

To maintain privacy:

Customer and Service Provider contact numbers are not shared with each other.
All communication is facilitated through our platform. For any assistance or communication requests, please contact our Customer Support Centre directly.

6. Unavailability of Service Provider

If a selected service provider becomes unavailable or cancels due to unforeseen reasons:

The booking will be canceled immediately.
The platform will inform you promptly via app notification.
You will receive an automated cancellation notification and can:

Rebook a different provider through the platform, or
Look for the same person on a different date and time.

7. No-Show by the Service Provider

If the assigned service provider does not arrive at the scheduled time, please check for the next alternative on the platform.

8. Verifying Service Provider Identity

For your safety, it is your responsibility to verify the identity of the service provider before allowing them into your premises.

We ask the provider to present a Government-issued photo ID (e.g., Aadhaar Card, PAN Card, or Driving License) and match it against the name/details provided during booking.

Support

For any further questions or support, please write to us at support@myboogy.co.in